UCHealth Broomfield Hospital

Our admissions department is responsible for scheduling, pre-registering and registering patients; verifying insurance data; conducting financial counseling; estimating charges and collecting patient copays, deductibles and coinsurance at the time of service. Our goal is to ensure superior customer service while ensuring that we have gathered all the correct information regarding your needs and billing information.

Surgical admission process

Once your doctor refers you for surgery or a procedure at UCHealth Broomfield Hospital, your doctor’s office will typically schedule a pre-admission appointment for you. This appointment is required before surgery.

Call 303.464.4500 as soon as possible to schedule your pre-admission appointment if your doctor’s office has not done so already.

During this appointment, you will:

• Meet with an admissions clerk to verify that all paperwork is accurate.
• Learn the total out-of-pocket expense of your procedure.
• Meet with a pre-admission nurse who will explain what to expect the day of surgery and which of your currently prescribed medications can be taken before surgery.

You may also complete any required diagnostic tests after meeting with the nurse. Ask your doctor if you can eat or drink before your appointment.

What to bring

Bring the following items to your pre-admission appointment:

• A list of the medicines (prescription and non-prescription) you are currently taking, along with their dosage amounts and when you take them. You may bring the bottles or containers. Include supplements, vitamin, and herbs you routinely take. This medication form can help you create an up-to-date medication list.
• Any forms you were asked to bring with you.
• Your insurance information and Medicare card, if you have one.
• A copy of your living will or advance directive, which will be placed in your medical record.

On the day of your procedure or surgery, please bring:

• Insurance card and/or prescription plan card and current photo ID.
• Any additional papers given to you by your doctor’s office.

Other helpful tips

• Leave your jewelry and valuables at home.
• Wear loose-fitting clothes you can easily put on when it’s time to leave.
• Bring only a few personal items, such as a toiletry kit.
• If you need to bring a suitcase, please leave it in your vehicle when you get here. It can be brought to your room later.

The case management staff at UCHealth Broomfield Hospital performs several functions. We work with you, the patient, and your family as an advocate during your hospital stay. We will assist and help you plan for your discharge home or to another facility if appropriate. We will work with your insurance to maximize your benefits and pre-authorize home needs as necessary. Your discharge plan might include the need for other services such as home oxygen, medical equipment or home-care services. The case management staff will assist in making these arrangements.

All of our services are coordinated through your physician. We work closely with the ancillary staff to determine a safe discharge plan.

You can contact the case management office at 303.464.4939 or you can ask to speak to a case manager anytime during your stay.

UCHealth Broomfield Hospital encourages you to ask questions about your care during your stay. If we don’t meet your expectations or if you have a specific concern during your stay, please let your caregiver know. You may also request to speak with the department manager or hospital supervisor.

Resolving a concern

If you feel that your complaint has not been fully resolved, you may contact our patient representative directly by calling 720.718.1020. We welcome the opportunity to work with you to help resolve any remaining concerns you have.

The patient representative:

• Serves as a liaison between patients, families, hospital and medical staff.
• Advocates for patients’ rights.
• Promotes patient satisfaction.
• Serves as point of contact for organization-wide complaints and grievances.
• Provides feedback from the patient to the organization to continually improve the patient experience.

Broomfield Cafe, located on the first floor, is open every day.

• Breakfast 7 a.m. – 10 a.m.
• Lunch 11 a.m. – 2 p.m.

Vending machines are available 24 hours a day and are located inside the Broomfield Cafe and in the Emergency Department waiting room.

Visit the UCHealth Broomfield Hospital Gift Shop page for information regarding hours of operation, products sold, contact information and more.

Learn more about accepted insurance at UCHealth.

UCHealth Broomfield Hospital has several interpretation services for the hearing impaired and those with limited English proficiency.

A telecommunications device is available through the telephone in the patient-room areas or by a phone provided by our employees in other areas of the hospital. The language line is available 24 hours a day, seven days a week, and may be used to access more than 30 different languages.

Spanish interpretation is via the same telecommunications service. Please ask your caregiver for more information.

These services are available free of charge and can be arranged by any employee at UCHealth Broomfield Hospital.

Visit My Health Connection to view your latest medical records online.

You may so request a printed copy of your medical records. UCHealth is required by law to obtain your written permission before releasing any copies. If you desire to receive a copy of your medical records.

Complete the Request for Medical Records form to make your pick-up request.

Please inform the nursing staff if you will be leaving your car in the parking lot during your hospital stay. During the winter, security staff might need to move your car for snow-removal purposes if the car is left overnight.

> Driving/parking map for Broomfield Hospital

Privacy (HIPAA) and your information

At your request we keep information about your hospital stay private and confidential, as required by federal law (the Health Insurance Portability and Accountability Act, or HIPAA).

One way we maintain your privacy is to set up a special password at your request. You tell us this password, which you may share with friends and family so they can find out how you’re doing. When callers give us your password, we can update them on your progress. If callers don’t know the password, we cannot tell them anything about your condition.

We’ll write your password on a note card for you to keep.

Advance directives and living wills

We can help you complete a Living Will or other advance directive at your pre-admission appointment. These legal documents spell out the care you want — or don’t want — in case you cannot make your own decisions and communicate them to us.

Learn more about advance directives and living wills

UCHealth Broomfield Hospital follows UCHealth’s service animals and therapy pet policies. If you have questions about these policies, please speak to your caregiver.

Currently UCHealth Broomfield Hospital does not allow visits from pets that are not service animals or part of the pet therapy program. In extreme situations requiring compassion, approval may be obtained from a senior manager or the Administrator-on-call, to allow a time-limited pet visit.

What to expect when you arrive

At Broomfield Hospital, patients and families are our partners in health.

While you are at the hospital, “speak up” and let us know:

• What you think.
• If you are worried about anything.
• What you may need.

Our hospital is designed with you and your family in mind. While your hospital stay may not be easy for you, we intend to offer the very best care, emotional support and education throughout your time with us.

What to bring

• A list of your current medications.
• A few personal belongings.
• Clothes to wear when you go home from the hospital.

What not to bring

• Items of great value to you.

Going home

We want you to be fully prepared for going home. We will let you know an approximate date for discharge when you are admitted. If we don’t share that with you, please ask us.

UCHealth Broomfield Hospital has on-site security 24 hours a day. Security services offered at UCHealth Broomfield Hospital:

• Facility and campus monitoring.
• Escorting patients and visitors throughout the campus.
• Lost and found.

Please call 303.464.4576 with your security questions or concerns.

Smoking and tobacco products of any kind are not permitted anywhere inside or on the grounds of the Broomfield Hospital campus.

Smoking products include any cigar, cigarette, pipes, or any smoking device or substance which is lighted and inhaled. This includes E-cigarettes.

Tobacco products include cigars, cigarettes, pipes, chewing tobacco, or snuff.

Need help to quit smoking? Visit Colorado Quitline or Boulder County – Public Health.

Pathways to Spiritual Care

At UCHealth Broomfield Hospital, our Chaplains are deeply committed to providing caring, inclusive and respectful support for people of all backgrounds – religious, spiritual, cultural or secular. Whether you’re navigating illness, making treatment decisions or simply in need of someone to listen, we are here for you.

We aim to help you feel seen, heard and valued.

What We Offer

Chaplains offer a safe, judgment-free space for meaningful conversation and emotional, spiritual or religious support. Services may include:

• Deep listening and emotional support
• Guided meditation or mindfulness practices
• Prayer, sacraments or rituals
• Spiritual care planning for health and treatment
• Referrals to your own faith group if requested
• Evidence-based spiritual assessments and care

We honor all traditions and beliefs, including non-religious and humanistic frameworks.

How to Request Spiritual Care

To connect with a chaplain:

• Ask your nurse or care team, or
• Call: 303-464-4500 and ask for Spiritual Care Team

A chaplain is available 8am-10pm daily.

Chapel & Reflection Spaces

At this time, there is no Meditation Room or Chapel at UCHealth Broomfield Hospital.

Our Commitment

We understand that finding the right kind of support can feel daunting. Our chaplains come from diverse backgrounds in clinical, emotional and spiritual care. With a shared intention to help others in one of the most universally impactful ways – by listening, understanding and walking with you – our chaplains provide a safe space for healing.

For the safety of our patients, visitors and staff:

Visitors to patients staying overnight (inpatients) or to the emergency department, are required to check in to receive a visitor badge. Visitor badges must be worn at all times.

Please click here to see updated visitor information.

Children visitors

Please consult the nursing staff before inviting or bringing a child to visit a patient. Sick children are not permitted to visit at any time.

Intensive care unit

Visiting hours at UCHealth Broomfield Hospital are determined by the patient’s condition. Please call prior to visiting.

Same-day surgery

One visitor is allowed per patient. No children are permitted to visit.

Emergency department

Visitation is limited to one person per patient or as directed by the Emergency Department staff. It is preferred that no visitors are allowed during the initial exam or during any treatments.

Waiting area

The nursing staff can direct you to an appropriate waiting area:

• Main hospital lobby inside the main entrance.
• Surgery waiting area.
• Emergency room registration area.

Visiting when you’re sick

Please do not visit the hospital when you are sick.

Entrances

UCHealth Broomfield Hospital’s doors are open during the following times:

• Main entrance: 6 a.m. to 6 p.m.
• Day surgery entrance: 6 a.m. to 6 p.m.
• Emergency department walk-in entrance: 24 hours a day.

Latex-safe environment

Rubber balloons are not allowed in the hospital due to latex-acquired allergies of staff and patients.

UCHealth Broomfield Hospital offers free Internet access for patients and guests.

• Our network: UCH-Visitor
• Password: “emergency” (lowercase)

Emergency Virtual Health visits enable specialists to consult with local emergency room physicians via video conferencing to help with specific patient emergencies such as stroke or trauma.

UCHealth has a robust Telestroke program to help hospital ED physicians across the state of Colorado and southern Wyoming treat stroke patients in record time, saving every precious brain cell possible. Virtual Health allows neurology specialists to provide expert guidance to community hospital providers. These providers can now keep, and treat, many stroke patients they may not have been able to before.

If a patient needs more advanced care, we transport that patient to one of the country’s best comprehensive stroke centers.

Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).

You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.

Virtual Urgent Care visits are scheduled in My Health Connection, UCHealth’s patient portal. Log in or Sign up now to schedule a Virtual Urgent Care visit.

For the best experience, download the UCHealth app today.

Types of illnesses treated in a Virtual Urgent Care visit:

• Allergic reaction
• Cold/flu
• Cough
• Diarrhea
• Cuts and scrapes
• Pink eye
• Rash
• Sinus infection
• Sore throat
• Urinary tract infection
• Vomiting

Insurance

Your Virtual Urgent Care visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.

Many health plans are adding virtual visits (telehealth) as a covered benefit.  However, there are some healthcare plans that do not cover Virtual Visits such as Medicare.

For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor.  However, if your health plan denies this charge you will receive a bill for this service.  Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.